Welcome to our FAQ page! We’ve compiled answers to the most common questions about PRIME X, general information, returns, our products, payments, promo codes, gift cards, shipping/tracking, and GOVX discounts. If you don’t find the answer you’re looking for, feel free to contact us!


How do I score the grand prize?
To score the grand prize, follow the instructions on our official contest page and complete the required challenges.

Who’s eligible to play and win?
Our competition is open to legal residents who meet the age requirement specified in the contest’s rules and terms & conditions.

Where can I find PRIME X bottles?
PRIME X bottles are available at select retail locations and online through our official store.

What happens if I win but I can’t find my bottle caps and labels?
If you win but cannot find your bottle caps and labels, please contact our customer support immediately for assistance.

What if I have questions about my merch order?
If you have questions about your merchandise order, please reach out to our customer service team via email or phone.

What are the PRIME X Challenge’s Terms & Conditions?
You can find the full Terms & Conditions of the PRIME X Challenge on our official website under the contests section.

What is your Privacy Policy?
Our Privacy Policy can be viewed .

How do I play?
Detailed instructions on how to play are available on our PRIME X challenge page on our website.

What if I have more questions?
If you have more questions, please contact us at [your email address] or [your phone number].


If I need to cancel or edit my order, what should I do?
To cancel or edit your order, contact our customer support as soon as possible. Once the order is processed, we may not be able to make changes.

Does placing an item in my shopping cart guarantee I will receive the product?
Placing an item in your shopping cart does not guarantee purchase. The product is only reserved once the order is completed and confirmed.

Is there a limit on how many products I can purchase?
Depending on stock, there may be limits on the number of items you can purchase. These limits will be disclosed at checkout.


What is your Return Policy?
Our return policy can be found .

Do you offer returns on retail purchases?
Returns on retail purchases are subject to the return policy of the respective retailer.


What products do you offer?
We offer a range of hydration and energy drinks, including PRIME Hydration, PRIME Energy, and PRIME Hydration+ Sticks.

Is PRIME gluten-free?
Yes, PRIME is gluten-free.

Is PRIME soy-free?
Yes, PRIME is soy-free.

Is PRIME kosher?
Yes, PRIME is kosher.

Is PRIME halal?
Yes, PRIME is halal.

Does PRIME Energy have caffeine?
Yes, PRIME Energy contains caffeine.

Does PRIME Hydration have caffeine?
No, PRIME Hydration is caffeine-free.

Do PRIME Hydration+ Sticks have caffeine?
No, PRIME Hydration+ Sticks are caffeine-free.

Is PRIME Energy suitable for everyone?
PRIME Energy is not recommended for children, pregnant or nursing women, or individuals sensitive to caffeine.

Are PRIME bottles and cans recyclable?
Yes, all PRIME bottles and cans are recyclable.


What payment methods do you accept?
We accept major credit cards, debit cards, and other transaction methods as indicated at checkout.

How do I purchase a gift card?
You can purchase a gift card through our website under the gift cards section.

Do you offer price adjustments?
We do not offer price adjustments at this time.


Where do you ship to?
We ship globally to most countries. Shipping options are provided at checkout.

What is your Shipping Policy?
You can find our Shipping Policy .

Do you ship to P.O. Boxes?
We do ship to P.O. Boxes. However, some restrictions may apply based on the carrier.

Do you ship to an APO/FPO/DPO address?
Yes, we ship to APO/FPO/DPO addresses.

What happens if the shipping carrier is unable to deliver my package?
If the carrier is unable to deliver your package, please contact our customer service for assistance.

What should I do if my order was marked delivered, but I haven’t received it?
If your order was marked as delivered but you haven’t received it, check with your neighbors or contact the shipping carrier. If it’s still missing, contact our customer service.

The tracking information for my order isn’t updating. What should I do?
If your order’s tracking information isn’t updating, please get in touch with the shipping carrier or contact our customer service.

My order arrived damaged. What should I do?
If your order arrived damaged, please contact our customer service immediately with your order number and photos of the damage.

My order is being shipped to the wrong address, what can I do?
If your order is being shipped to the wrong address, contact us immediately to see if changes can be made before shipment.

When will my order ship?
Orders typically ship within 1-3 business days after they are placed.

How long will it take to receive my order?
Delivery times vary by location and selected shipping method. Estimated delivery times will be provided at checkout.


Who qualifies for a GOVX discount?
Active military, veterans, and first responders qualify for a GOVX discount.

How do I receive the GOVX discount?
To receive the GOVX discount, register or log in through the GOVX platform and verify your eligibility.

How much will I save with a GOVX account?
Discount amounts vary and are detailed at checkout.

Does it cost money to create a GOVX account?
No, creating a GOVX account is free.

Can I share the GOVX discount with friends/family?
The GOVX discount is personal and cannot be shared with others.

For any additional questions or support, please contact us at [your email address] or [your phone number]. Thank you for choosing PRIME!